FAQs

Frequently Asked Questions

All items are shipped with priority mail, handling takes about 2-3 business days and shipping 3-5 business days. Holidays and weather may affect these days.

Please allow 24-48 hrs for items purchased to be processed for shipment. Orders are typically delivered within 7 days latest.
Please consult the tracking numbers provided for up to date information

Yes we offer bespoke, please email hmkemporium@gmail.com or Whatsapp +17622890221

Yes. HMK EMPORIUM is owned by a Nigerian, Ms.Helen Kike.

We are not responsible for incorrectly entered shipping addresses. Please make sure all shipping and billing information is accurate prior to placing the order.

Yes,our outfits typically run true to size. You can view our size chat at the following link....

At HMK, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you may return it within 15 days of receipt for a exchange.

Return Requirements:

We will exchange your order, and it can be made within 15 days of receipt of your order.
Items must be in their original condition, with all tags attached and original packaging intact.
Exchanges will be processed within 7-10 business days of receipts.
Only Exchanges are available for returns no refunds.
Shipping and handling charges are non-refundable.
If the item was received as a gift, the exchange will be issued in the form of a store credit.

Return Process:
To initiate an exchange, please follow these steps:

Contact HMK customer service via Email: hmkemporium@gmail.com / or WhatsApp: +17622890221

Pack the item securely, and Ship the return package to the address provided by customer service.
We are committed to making sure every customer is completely satisfied with their purchase. If you have any questions or concerns about our return policy, please don't hesitate to contact us.