Contact Us
We'd love to hear from you! Our dedicated team at Porto Store is here to assist with any inquiries, provide personalized advice, or address any concerns you may have.
Customer Support
Our friendly customer support team is available to assist you Monday through Saturday, from 8:00 AM to 8:00 PM.
Online Assistance
For quick queries or assistance outside our regular hours, you can use our live chat feature on the website. Our online support team is ready to provide real-time help.
Social Media
Connect with us on social media for the latest updates, design inspiration, and to stay in the loop with our community. Find us at @hmkemoprium on Tiktok, instagram and Facebook.
Send a Message
Frequent Asked Questions
Your go-to resource for answers to common queries about our furniture store. We've compiled a list of frequently asked questions to make your shopping experience as seamless as possible. If you can't find the information you're looking for, feel free to reach out to our customer support team for personalized assistance.
Incorect Shipping Address
We are not responsible for incorrectly entered shipping addresses. Please make sure all shipping and billing information is accurate prior to placing the order.
Is HMK Emporium Black Owned?
Yes. HMK EMPORIUM is owned by a Nigerian, Ms.Helen Kike.
What is your return policy?
At HMK, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you may return it within 15 days of receipt for a exchange.
Return Requirements:
We will exchange your order, and it can be made within 15 days of receipt of your order.
Items must be in their original condition, with all tags attached and original packaging intact.
Exchanges will be processed within 7-10 business days of receipts.
Only Exchanges are available for returns no refunds.
Shipping and handling charges are non-refundable.
If the item was received as a gift, the exchange will be issued in the form of a store credit.
Return Process:
To initiate an exchange, please follow these steps:
Contact HMK customer service via Email: hmkemporium@gmail.com / or WhatsApp: +17622890221
Pack the item securely, and Ship the return package to the address provided by customer service.
We are committed to making sure every customer is completely satisfied with their purchase. If you have any questions or concerns about our return policy, please don't hesitate to contact us.
What are your Shipping Policy & Processing?
All items are shipped with priority mail, handling takes about 2-3 business days and shipping 3-5 business days. Holidays and weather may affect these days.
Please allow 24-48 hrs for items purchased to be processed for shipment. Orders are typically delivered within 7 days latest.
Please consult the tracking numbers provided for up to date information
Are you items true to size?
Yes,our outfits typically run true to size. You can view our size chat at the following link....
Do you offer Bespoke?
Yes we offer bespoke, please email hmkemporium@gmail.com or Whatsapp +17622890221